This policy is for parents and pupils (“you”,”your”) and explains how Stamatia Ntetsika (“I”) collects, uses and discloses your personal information. I aim to comply with the Data Protection Act (the “DPA”) and the European data protection law (known as the General Data Protection Regulation, “GDPR”) when handling your personal information. The purpose of these laws is to safeguard information about people (referred to in the DPA and GDPR as Personal Data) and covers issues such as data security, individuals’ rights to access information about them and the use and disclosure of Personal Data. For the purposes of the DPA I am the Data Controller of Personal Data about pupils and their parents and/or guardians. This means that I am responsible for compliance with the law. ICO website: Further details of the Personal Data that I hold, and how I use it, can be found in our register entry on the Information Commissioner’s website at www.ico.gov.uk under registration number ZB336392.This website also contains further information about data protection. The purpose of this policy is to explain how I use Personal Data about pupils and parents. It does not, and is not intended to, place any obligation on us greater than that set out in the DPA and/or the GDPR.

Types of Personal Data collected and processed by me

When you request an assessment or tuition (either online or over the phone) I need to know basic personal information about you (and/or your child) to contact you and to book an interview, assessment or tuition. Personal Data processed by me includes names, ages and contact details, medical / health information, biometric data, national curriculum and other educational and psychological assessment information, attendance records (including number of absences and absence reasons), information relating to special educational needs (and in relation to parents and/or guardians, may include financial information). I may also process Sensitive Personal Data such as information about parents’ and/or pupils’ ethnic group, religious beliefs, language, nationality, country of birth and relevant medical information. I may acquire Personal Data in a number of ways. For example, parents of pupils may provide me with Personal Data about themselves or their family in correspondence, forms, documents, during discussions, and through our website or over the telephone. I may also acquire Personal Data from third parties including other parents and pupils, previous centres, public authorities or from commercial sources.

How Your Data is Handled

I take commercially-reasonable technical, administrative, and physical security measures designed to protect your information from loss, misuse, unauthorised access, disclosure, alteration, and destruction. The computers and servers in which I store Personal Data are kept in a secure environment. As far as possible, records of Personal Data are kept in cloud-based password-protected electronic copy form or in a secure cabinet when in hard copy form. I store your personal data (name, address, contact details, questionnaire responses and assessment reports) for the period recommended by the professional associations (British Dyslexia Association, Patoss and Dyslexia Guild) after which time it will be destroyed. I only use your contact details to supply you with information, visit you or send you an invoice or assessment report.

Your Rights

To the extent a specific element of my processing of your personal data relies upon your consent, you may withdraw such consent at any time with future effect. Such a withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal. If you want to access your data you must make a request in writing to me at info@stamatiantetsika.co.uk.

Cookie Policy

My website uses cookies to enhance the user’s experience while visiting the website. Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within the website. Users are advised that if they wish to decline the use and saving of cookies from the website on to their computer’s hard drive they should take necessary steps within their web browser’s security settings to block all cookies from the website and its external service providers. The website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and use of the website but will not store, save or collect personal information. You can read Google’s privacy policy here for further information http://www.google.com/privacy.html . No personal information is stored, saved or collected on my website. Users contacting me via my website do so at their own discretion and provide any such personal details requested at their own risk.